All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Charges
We ship products throughout India. However, we offer free shipping on orders above ₹1999.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email or WhatsApp message once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Belvena is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. However, you can contact us, and we will do our very best to assist you!
Cancellations & Returns
At Belvena, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Belvena is not responsible for any damage caused after delivery.
In case of any problem or quality issue with the product, we exchange the product. Please email us within 24 hours of delivery at info.belvena@gmail.com, and we will be happy to assist you.
Exchange of products will be accepted only if the following conditions are met:
The products are returned in a saleable condition with the original receipt/tags intact.
The products are in their original packaging, in an undamaged condition.
Additional Terms:
Returns and exchange requests will be subject to checking and vetting by Belvena.
Damages due to neglect, improper usage, or wrong application will not be covered under this policy.
Shipping charges will not be included in the refund value of your order as these are non-refundable charges.
Once your return/refund request has been accepted, the process will be completed within 7-21 business days.
Non-Refundable Products
All products once purchased are non-refundable. However, an item may be eligible for return within 7 days from the date of product delivery if it fulfills any of the following conditions:
Sold in a physically damaged condition.
Has missing parts or accessories.
Product packaging not opened, product not used.
Contact Us
If you have any questions about this Shipping & Returns Policy, please contact us at:
